Thank you for shopping at Green Aura. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert contact email] and send your item to:
Green Aura
Green Aura Warehouse
5678, Blossom Street
Industrial Zone, Nature Town
India, 560002
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Green Aura
Green Aura Warehouse
5678, Blossom Street
Industrial Zone, Nature Town
India, 560002