{"id":14,"date":"2026-04-08T14:02:40","date_gmt":"2026-04-08T14:02:40","guid":{"rendered":"https:\/\/starcoindia.com\/?page_id=14"},"modified":"2026-04-09T12:31:49","modified_gmt":"2026-04-09T12:31:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ditdev.net\/starcoindia\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<h2><b>Refund &amp; Returns Policy<\/b><\/h2>\r\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">At Starco, we are committed to delivering consistent quality and reliable chemical solutions. Given the application-specific nature of our products, our refund and return policy is designed to ensure clarity, fairness, and a smooth resolution process for our customers.<\/span><\/p>\r\n<h2><b>1. General Policy<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">All products supplied by Starco are non-returnable once dispatched and accepted, <\/span><b>except<\/b><span style=\"font-weight: 400;\"> in cases of <\/span><b>Verified<\/b><span style=\"font-weight: 400;\"> product-related concerns.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">As these are specialty chemicals, product performance may vary based on process conditions, water quality, machinery, and application methods.<\/span><\/p>\r\n<h2><b>2. Hassle-Free Return &amp; Resolution Process<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">We follow a simple and transparent process to address any product-related concerns.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">In case of a complaint, customers are requested to share basic details such as:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Batch number<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nature of the issue<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supporting images or videos<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">Once the above information is received, our team will promptly review the concern and, wherever applicable, arrange for material pickup.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Our objective is to ensure a quick, fair, and hassle-free resolution with minimal disruption to your operations.<\/span><\/p>\r\n<h2><b>3. Eligibility for Replacement \/ Credit<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">A replacement or credit may be considered under the following conditions:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product does not meet agreed specifications<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Material is damaged during transit (if shipped through our logistics)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incorrect product supplied<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">All cases are subject to technical evaluation.<\/span><\/p>\r\n<h2><b>4. Claim Process<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">To initiate a claim:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notify us within <\/span><b>7 days of receipt of material<\/b><b><br \/><br \/><\/b><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide invoice reference, batch details, and issue description<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share supporting evidence (photos, videos, or test reports where applicable)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">Our team may request samples or additional details for evaluation.<\/span><\/p>\r\n<h2><b>5. Technical Evaluation<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">As performance depends on application conditions:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims will be reviewed in the context of process parameters<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers may be required to share process details<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our team may suggest trials or process corrections before final resolution<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<\/ul>\r\n<h2><b>6. Resolution<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">Based on evaluation, Starco may:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arrange replacement material<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Issue a credit note<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide technical guidance for process improvement<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">Monetary refunds are generally not applicable unless explicitly agreed.<\/span><\/p>\r\n<h2><b>7. Non-Eligible Cases<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">Claims may not be accepted in the following situations:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improper storage or handling of material<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Usage outside recommended conditions<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Issues arising from process, water quality, or machinery<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims raised after 7 days of delivery<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\r\n<\/ul>\r\n<h2><b>8. Order Cancellation<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">Orders once confirmed and processed cannot be cancelled.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Customized or made-to-order products cannot be cancelled once production has begun.<\/span><\/p>\r\n<h2><b>9. Recommendation<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">We strongly recommend trial approval before bulk purchase to ensure product suitability for your specific process.<\/span><\/p>\r\n<h2><b>10. Contact for Support<\/b><\/h2>\r\n<p><span style=\"font-weight: 400;\">For any concerns or claims, please contact:<\/span><\/p>\r\n<p>\r\n  <i class=\"fas fa-envelope\"><\/i> \r\n  <a href=\"mailto:info@starcoindia.com\">info@starcoindia.com<\/a><br>\r\n\r\n  <i class=\"fas fa-phone\"><\/i> \r\n  <a href=\"tel:+919327423861\">+91 9327423861<\/a>\r\n<\/p>\r\n<p><span style=\"font-weight: 400;\">Our team will ensure timely evaluation and resolution.<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy At Starco, we are committed to delivering consistent quality and reliable chemical solutions. Given the application-specific nature of our products, our refund and return policy is designed to ensure clarity, fairness, and a smooth resolution process for our customers. 1. General Policy All products supplied by Starco are non-returnable once dispatched [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"two_page_speed":[],"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Starco Arochem Pvt. 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