Refund & Returns Policy
At Starco, we are committed to delivering consistent quality and reliable chemical solutions. Given the application-specific nature of our products, our refund and return policy is designed to ensure clarity, fairness, and a smooth resolution process for our customers.
1. General Policy
All products supplied by Starco are non-returnable once dispatched and accepted, except in cases of Verified product-related concerns.
As these are specialty chemicals, product performance may vary based on process conditions, water quality, machinery, and application methods.
2. Hassle-Free Return & Resolution Process
We follow a simple and transparent process to address any product-related concerns.
In case of a complaint, customers are requested to share basic details such as:
- Batch number
- Nature of the issue
- Supporting images or videos
Once the above information is received, our team will promptly review the concern and, wherever applicable, arrange for material pickup.
Our objective is to ensure a quick, fair, and hassle-free resolution with minimal disruption to your operations.
3. Eligibility for Replacement / Credit
A replacement or credit may be considered under the following conditions:
- Product does not meet agreed specifications
- Material is damaged during transit (if shipped through our logistics)
- Incorrect product supplied
All cases are subject to technical evaluation.
4. Claim Process
To initiate a claim:
- Notify us within 7 days of receipt of material
- Provide invoice reference, batch details, and issue description
- Share supporting evidence (photos, videos, or test reports where applicable)
Our team may request samples or additional details for evaluation.
5. Technical Evaluation
As performance depends on application conditions:
- Claims will be reviewed in the context of process parameters
- Customers may be required to share process details
- Our team may suggest trials or process corrections before final resolution
6. Resolution
Based on evaluation, Starco may:
- Arrange replacement material
- Issue a credit note
- Provide technical guidance for process improvement
Monetary refunds are generally not applicable unless explicitly agreed.
7. Non-Eligible Cases
Claims may not be accepted in the following situations:
- Improper storage or handling of material
- Usage outside recommended conditions
- Issues arising from process, water quality, or machinery
- Claims raised after 7 days of delivery
8. Order Cancellation
Orders once confirmed and processed cannot be cancelled.
Customized or made-to-order products cannot be cancelled once production has begun.
9. Recommendation
We strongly recommend trial approval before bulk purchase to ensure product suitability for your specific process.
10. Contact for Support
For any concerns or claims, please contact:
[email protected]
+91 9327423861
Our team will ensure timely evaluation and resolution.
